Inside job

You may have seen in the news recently that Three’s systems have been hacked. It is reported that the hackers gained access to over 130,000 customers details. This raises the issue of Data Protection, which has also been news worthy recently. In this instance the...

Ooops they did it again!

Service levels – not the most fascinating topic but please bear with us as this blog contains some useful information! What are they “Service levels” is the term used to describe clear objectives set out in measurable terms, usually in addition to the general...

If you change your mind…

So, you enter into a contract with a customer for a project and at the time they know exactly what they want. It may be wise to consider change control. Scope creep! But as with all things people change their minds, have new ideas or parameters change. As a result it...